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Betting Rules
These Betting Rules explain the general conditions that apply when you use True Fortune Casino to play casino games or place wagers. Please read them together with the website Terms and Conditions, Privacy Policy, Responsible Gaming information and any game-specific rules displayed on the site. By opening an account, accessing a game or placing a bet, you confirm that you understand and accept the rules that apply to your activity.
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1. Scope and acceptance of these rules
These rules apply to betting and gaming activity carried out through True Fortune Casino. They are intended to help players understand how wagers are accepted, recorded and settled. Individual games, promotions or payment methods may also have additional conditions. Where a game displays its own rules, those rules form part of the conditions for that game and should be read before you play.
Page contents
You are responsible for checking that online gambling is lawful for you before using the website. Players must meet the minimum legal age and any other eligibility requirements that apply in their location. Access may be restricted where online gambling is not permitted, where the website is not intended to be used, or where account verification requirements cannot be completed.
The website is intended for personal entertainment. You must not use an account for another person, permit another person to use your account, or place bets on behalf of somebody else. You must also not use the website for business, professional gambling, syndicate activity or any other purpose that is not permitted by the applicable terms.
True Fortune Casino may update these rules when necessary, including to reflect changes to games, technology, legal requirements, security procedures or website operations. The current version published on the website applies to future activity from the time it takes effect. You should review the rules regularly, particularly before making a deposit or placing a wager.
2. Accounts, identity and placing bets
You must provide accurate, complete and current information when registering and whenever account details change. This may include your name, date of birth, residential information, payment information and other details needed to verify your identity or meet legal and security obligations. Information supplied to True Fortune Casino must belong to you and must not be false, misleading or copied from another person.
Only one personal account is permitted unless the website expressly states otherwise. Duplicate, linked or incorrectly registered accounts may be reviewed. If an account is suspended, closed or restricted, you must not create or use another account to avoid that action. Any attempt to bypass account controls may result in the relevant activity being cancelled or referred for further review.
You are responsible for keeping your login information private and for taking reasonable steps to protect access to your account. Do not share passwords, verification codes or other security information. Tell the website through the available support channel if you believe that someone else has accessed your account or if account information appears to be incorrect.
How wagers are accepted
- A wager is generally accepted only when it is confirmed by the website and recorded in your account or game history.
- Selecting a stake or submitting a bet request does not necessarily mean that the wager has been accepted. Check the confirmation, balance and transaction history before assuming that a bet has been placed.
- You must have sufficient available funds, or an eligible promotional balance, before placing a wager. A bet may be declined if the balance is unavailable, a game is suspended, a technical check fails or another restriction applies.
- Once accepted, a wager normally cannot be changed or cancelled unless the relevant game rules or the website terms specifically allow it.
- You must review the stake, game, paytable, selected options and any displayed conditions before confirming a wager. Mistakes made by a player may not be reversible.
- A wager may be voided, adjusted or held for review where there is a technical fault, an obvious error, suspected misuse, a payment issue or another circumstance covered by the applicable terms.
The account balance and transaction history are the main records of deposits, wagers, wins, losses, adjustments and withdrawals. If you believe a transaction or result is missing or incorrect, raise the issue promptly through the support facilities made available on the website. Keep any relevant game reference, date, time and transaction information so the matter can be investigated.
3. Game play, results and settlement
Each game has a defined method of play, winning combination, prize calculation and settlement process. Before playing, read the rules, help information and paytable displayed for that game. These materials may explain the available features, stake options, result symbols, bonus rounds, maximum or minimum selections and the way a win is calculated.
Game outcomes are determined by the technology used for the relevant product and are not affected by a player's previous results, the amount deposited, the time of day or the number of wagers made. A previous loss does not make a win more likely, and a previous win does not make a loss more likely. You should never increase your stake to recover losses.
The result shown by the game or recorded in the account history is used to settle a wager, subject to the applicable game rules and any required review. If a technical interruption occurs, do not assume that a wager has been won, lost or cancelled until the result and account history have been checked. A displayed outcome may be corrected where there is clear evidence of an error, malfunction or unauthorised interference.
Technical interruptions and errors
Internet connections, devices, browsers, software and payment services can fail or become unavailable. True Fortune Casino is not responsible for a player's device, connection or equipment, although reported problems may be reviewed. You should avoid refreshing repeatedly, closing a game during settlement or placing another wager when the status of an earlier wager is unclear.
Where a technical issue results in a wager not being recorded correctly, the relevant records and system information may be checked. A wager may be restored, settled, cancelled or otherwise corrected in accordance with the applicable terms. If an obvious display or pricing error appears, the website may take reasonable steps to correct the error and notify affected players where appropriate.
Game availability may change without notice. A game can be removed, paused or restricted because of maintenance, software updates, security concerns, legal requirements or supplier decisions. No game is a guarantee of a return, and the availability of a game does not guarantee that any particular feature, result or prize will occur.
4. Promotions, funds and withdrawals
Promotional offers are subject to separate terms that should be read before you opt in or use a promotional benefit. Those terms may explain eligibility, qualifying deposits or wagers, game restrictions, expiry dates, contribution rules, maximum permitted use and the circumstances in which a promotion can be removed. If a promotional condition is unclear, do not proceed until you understand it.
- Only one promotional benefit may be available to an eligible player where the offer terms say so.
- A promotion may be withdrawn, changed or refused where it has been obtained in error, used contrary to its conditions or connected with suspicious or abusive activity.
- Wagers made with promotional funds may be subject to different settlement or withdrawal conditions from wagers made with cash funds.
- Promotional balances and associated winnings may be removed if an account fails required verification or if the offer rules have not been followed.
- You should not create multiple accounts, use another person's payment method or coordinate activity with other players to obtain a promotional advantage.
Deposits and withdrawals must be made through payment methods that are available to you and authorised for your use. The name on a payment method may need to match the verified account holder. True Fortune Casino may delay, reject or review a transaction where information is incomplete, the payment cannot be verified, the method is not supported, or a security or compliance check is required.
You remain responsible for checking the amount and destination of each transaction before confirming it. Banking providers, payment services or other third parties may apply their own processing times, charges or conditions. The website cannot guarantee the availability or performance of an external payment service. Any applicable account or transaction restrictions are shown in the relevant website terms or transaction information.
Withdrawals may be subject to account verification, source-of-funds checks, payment review and other reasonable security procedures. A request is not necessarily completed when it is submitted. It may be placed on hold while information is checked or where there is an unresolved dispute, chargeback, suspected fraud or breach of the applicable rules. Only funds that are available for withdrawal can be requested.
5. Fair play, responsible gambling and complaints
Fair play requires you to use the website honestly and lawfully. You must not interfere with the website, game software or payment process, use bots or automated tools, exploit an error, manipulate a result, conceal the true account holder, or attempt to obtain an unfair advantage. You must not use funds connected with unlawful activity or allow another person to control your account.
Suspicious activity may lead to a temporary restriction while records are reviewed. Where a breach is identified, True Fortune Casino may cancel affected wagers, remove an improper benefit, suspend or close an account, delay transactions or take another action permitted by the applicable terms. Any action will depend on the circumstances and information available.
Gambling should remain an optional form of entertainment and should never be treated as a way to earn income or solve financial problems. Set a budget before playing and use only money you can afford to lose. Do not gamble when you are upset, tired, under the influence of alcohol or drugs, or trying to recover previous losses.
- Set personal spending and time limits before you start.
- Take regular breaks and keep gambling separate from essential household expenses.
- Do not borrow money, sell possessions or use credit to continue gambling.
- Keep your account private and do not ask another person to gamble for you.
- Use the responsible gambling tools and support information available on the website if gambling stops feeling enjoyable.
- Consider taking a break or requesting account restrictions if you are finding it difficult to control your play.
If you have a question about a wager, result, transaction or account action, first check the game rules, account history and relevant terms. You can then use the support channel provided on the website and include enough information for the matter to be identified. A complaint will be reviewed using the available account, game and transaction records. You should not open another account or continue disputed activity while an issue is being considered.
These Betting Rules are general information and do not replace the full website Terms and Conditions or any game-specific rules. If two documents appear to conflict, the relevant legal terms published for your account and the specific game should be checked carefully. If you do not understand a rule, do not place a wager until you have obtained clarification through the available website support options.
