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True Fortune Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use True Fortune Casino. Please read them carefully before creating an account, depositing funds or playing any game.
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1. About these terms
These Terms & Conditions form an agreement between you and True Fortune Casino in relation to your use of the website, your account and any gambling or related services made available through the website. By accessing the website, registering an account, depositing funds or placing a wager, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, you must not use the website or its services.
Page contents
These terms should be read together with any other rules, notices or conditions displayed on the website. This may include game rules, promotion terms, privacy information, responsible gambling information and instructions connected with particular payment methods. If a specific game or promotion has additional conditions, those conditions will apply to that game or promotion as well as these general terms.
Using the website
- You must use the website only for lawful purposes and in accordance with these terms.
- You are responsible for reading the rules of a game before placing a wager.
- You must not use the website if online gambling is unlawful or restricted where you are located.
- You must make your own decision about whether gambling is suitable for you.
- You should keep a copy of these terms and any important account information for your records.
The website may be updated, changed, suspended or withdrawn from time to time. Features, games, payment methods and other content may not always be available. We may also introduce additional rules for particular services where those rules are displayed clearly before the relevant service is used.
2. Eligibility and your account
You may use True Fortune Casino only if you meet the minimum legal age and all other eligibility requirements that apply in your location. You must not open or use an account from a jurisdiction where the services are prohibited or restricted. It is your responsibility to check the laws that apply to you before registering or playing.
The information you provide when registering must be accurate, current and complete. This can include your legal name, date of birth, residential details and other information reasonably required to verify your identity. You must update your information if it changes. Providing false, misleading or incomplete information may result in restrictions on your account and may affect the handling of transactions or any available balance.
Account security
Your account credentials are personal to you. You must keep your password and other security information confidential and take reasonable steps to prevent another person from accessing your account. You must tell us promptly through the support channels made available on the website if you believe that your account has been accessed without permission, your credentials have been lost or your account information is incorrect.
You may not open an account for another person, allow another person to use your account or transfer your account to someone else. Unless different rules are expressly stated for a particular service, you may have only one account. Duplicate, linked or suspected accounts may be reviewed, restricted or closed where permitted by applicable law and these terms.
Verification and compliance checks
We may carry out identity, age, payment, fraud, security and responsible gambling checks. You agree to provide information or documents that are reasonably required for these checks. An account or transaction may be placed on hold while a review is completed. These checks help protect you, the website and other players, and may be required by applicable legal or regulatory obligations.
3. Wagers, games and payments
You should review the displayed rules, odds, stake information and any relevant conditions before confirming a wager. A wager is generally treated as accepted only when it is recorded by the website. A displayed balance or message does not necessarily mean that a wager has been accepted if there is a technical, communications or processing problem.
Game results will be determined using the applicable game rules and the relevant result or settlement information. Where a technical error, software fault, interrupted connection or other system issue affects a game or transaction, we may take reasonable steps to correct the error and settle the matter in accordance with the applicable rules and law. We may cancel or void an affected wager where this is permitted.
Deposits and withdrawals
You may deposit funds only through payment methods made available on the website and only where you are authorised to use the relevant method. Funds must come from a payment source held in your own name unless an alternative arrangement is expressly approved. We may reject, delay or review a deposit where there are security, verification, payment or legal concerns.
You should check all transaction details before confirming a deposit or withdrawal. The processing of a transaction may depend on the payment provider, verification requirements, banking arrangements and other factors outside our reasonable control. A payment provider may apply its own fees, limits or conditions. We do not recommend that you deposit more than you can afford to lose.
Withdrawals may be subject to account verification, checks concerning the source of funds and compliance with applicable requirements. We may return funds through an appropriate payment method, including the method used for a deposit where this is reasonably necessary. We will not knowingly allow a transaction to be used for money laundering, fraud or any other unlawful purpose.
Promotions and bonuses
Any bonus, promotion, reward or special offer is subject to the conditions displayed for that offer. Those conditions may include eligibility requirements, a participation period, game restrictions, wagering requirements, withdrawal conditions or other limitations. You should read the specific offer terms before opting in or using a promotional benefit. If there is an inconsistency between a promotion’s specific conditions and these general terms, the specific conditions will apply to that promotion to the extent of the inconsistency.
4. Responsible gambling and acceptable use
Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play and do not chase losses. You should stop playing if gambling is causing stress, affecting your relationships, interfering with work or study, or creating financial difficulty.
Tools and support
Where available, the website may provide responsible gambling tools or account settings that help you manage your play. These may include deposit controls, spending or loss limits, time reminders, temporary breaks or account closure options. Requests may be subject to reasonable processing and verification steps. If you ask for an account to be closed or restricted because of gambling concerns, you should not attempt to open another account or use another person’s account.
If you are worried about your gambling, seek independent support from an appropriate Australian gambling-help service or qualified professional. True Fortune Casino cannot provide medical, financial or legal advice. If gambling is no longer enjoyable or affordable, stop playing and seek help.
Prohibited conduct
You must not misuse the website or attempt to gain an unfair advantage. Prohibited conduct includes fraud, money laundering, using stolen or unauthorised payment details, manipulating games, exploiting an error, using automated systems where not permitted, interfering with website security, harassing staff or other players, and creating accounts to avoid an account restriction.
If we reasonably suspect prohibited conduct, a breach of these terms, unlawful activity or a risk to the integrity of the website, we may investigate and take appropriate action. This may include refusing a transaction, restricting access, suspending an account, cancelling affected wagers or closing an account, subject to applicable law and any rights you may have.
5. Privacy, changes and legal information
Personal information is handled in accordance with the privacy information made available on the website. By using the services, you acknowledge that information may need to be collected and used for account administration, identity and age checks, payment processing, security, fraud prevention, responsible gambling measures, customer support and compliance with legal obligations.
Website content and availability
We aim to keep website information accurate and available, but we do not guarantee that the website will always be uninterrupted, secure, current or free from errors. Internet connections, devices, payment providers and other third-party services may affect your access. You are responsible for using suitable equipment, maintaining security software and protecting your own device and account information.
Website content is provided for general information and may not be suitable for every user. You must not copy, alter, distribute, reverse engineer or commercially exploit website content unless you have permission or the law allows you to do so. Any third-party links or services are used at your own discretion and may be subject to separate terms.
Changes, suspension and termination
We may amend these terms when reasonably necessary, including to reflect changes to the website, services, law, security requirements or responsible gambling practices. Updated terms will be made available on the website. Your continued use of the website after an update takes effect indicates acceptance of the revised terms. If you do not accept an update, you must stop using the services and follow the available account closure process.
You may stop using the website at any time. We may suspend or terminate access where allowed by law and these terms. Termination does not remove obligations or rights that arose before termination, including obligations relating to transactions, investigations, privacy, intellectual property, liability or dispute handling.
Applicable law and questions
These terms are intended to operate subject to applicable Australian law and any mandatory rights or protections that cannot lawfully be excluded. Nothing in these terms is intended to limit a right you may have under consumer protection or other applicable legislation. If you have a question about your account or these terms, use the support options displayed on the website and provide enough information for your request to be reviewed. Please do not send passwords or full payment details through an unsecured message.
