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Privacy Policy
This Privacy Policy explains how True Fortune Casino handles personal information when players visit the website, create or use an account, contact support, make transactions, or use related services. It also explains the choices available to players regarding their information and marketing communications.
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Information we may collect
To provide an online casino service, True Fortune Casino may collect and handle information about players, their accounts and how they use the website. The information collected depends on the services used, the account activity involved and the information needed to meet operational and legal requirements. We aim to collect information that is relevant to these purposes and avoid requesting information that is not reasonably needed.
Page contents
Account and identity information
When a player registers or updates an account, the site may handle details such as a name, date of birth, residential information, contact details, login information and account preferences. Players may also be asked to provide verification documents or other information needed to confirm identity, age, eligibility or the accuracy of account details. Verification information may include documents and information shown on those documents.
Payment and transaction information
The site may handle payment-related details, transaction records, deposits, withdrawals, gaming activity, account balances and information about payment methods. Payment information may be processed through specialist payment providers. Where appropriate, only the information needed to process, confirm or reconcile a transaction may be shared with those providers.
Technical and usage information
When players use the website, technical information may be collected automatically. This can include an internet protocol address, browser type, operating system, device details, approximate location information, pages viewed, dates and times of access, referral information and interaction data. The site may also receive information about errors, performance and security events.
Players may choose to provide additional information when contacting support, completing forms, participating in account activity or reporting a concern. Please avoid sending unnecessary sensitive information through general website forms or support channels.
How we use personal information
Personal information is used for purposes connected with operating, securing and improving the casino service. The relevant purpose will depend on the type of information and the interaction involved. Common uses include:
- Creating, maintaining and administering player accounts.
- Providing access to games, account features and other requested services.
- Processing deposits, withdrawals, payments, refunds and transaction enquiries.
- Completing identity, age, account and payment verification checks.
- Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, security incidents and other prohibited activity.
- Meeting legal, regulatory, record-keeping and responsible gambling obligations that apply to the service.
- Responding to support requests, complaints, technical questions and privacy enquiries.
- Monitoring website performance, testing features and improving the user experience.
- Sending service messages, account notices, security alerts and other communications needed to administer the account.
- Sending marketing communications where permitted and where the player has provided consent or another lawful basis applies.
Information may also be used to keep records of important account events, resolve disputes, enforce applicable terms and conditions, protect players and the service, and respond to lawful requests. Where information is used for analysis or reporting, reasonable steps may be taken to use aggregated or de-identified information where practical.
Sharing information
Personal information may be shared with service providers that help operate the website and related services. These providers may support payment processing, identity verification, fraud prevention, technology hosting, website security, customer support, communications, analytics and record management. They are expected to handle information only for relevant business or service purposes and in accordance with appropriate confidentiality and security requirements.
Information may also be disclosed where necessary to protect the rights, safety or property of players or the service, to investigate suspected misuse, to respond to a valid legal request, or in connection with a business transfer or similar change affecting the service. Information may be processed or stored in another country where service providers or technical systems are located. Appropriate steps are taken to support the secure handling of information.
Cookies, security and record keeping
Cookies and similar technologies
True Fortune Casino may use cookies and similar technologies to keep the website working, remember preferences, support account sessions, understand website use, improve performance and help protect the service. Some cookies are necessary for core features, while others may support analytics, personalisation or marketing activities.
Players can manage or restrict cookies through the settings of their web browser. Blocking or deleting cookies may affect the availability or functionality of some website features. Browser settings may also provide options to clear cookies already stored on a device or to receive a notification before certain cookies are used.
Security measures
Reasonable administrative, technical and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or supplier confidentiality requirements. No website, online transmission or storage system can be guaranteed to be completely secure, so players should use strong account credentials, keep login details private and notify support if they suspect unauthorised account activity.
How long information is kept
Personal information is kept for as long as it is reasonably needed for the purposes described in this Policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a player asks for information to be deleted. When information is no longer required, reasonable steps are taken to securely delete it, destroy it or make it permanently anonymous, subject to technical, legal and operational requirements.
Your privacy rights and choices
Depending on the circumstances and applicable privacy requirements, players may have rights relating to the personal information held about them. These rights are not always absolute. For example, a request may be limited where keeping information is required by law, where deletion would affect an ongoing security investigation, or where responding could adversely affect another person’s privacy.
- Access: ask for confirmation about whether personal information is held and request a copy or explanation of relevant information.
- Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
- Deletion: ask for personal information to be deleted where there is no continuing lawful or operational reason to keep it.
- Marketing consent: withdraw consent to marketing communications at any time, without affecting the lawfulness of marketing sent before consent was withdrawn.
- Communication preferences: use an unsubscribe option in a marketing message where available, or ask for marketing communications to stop.
To exercise these rights, players can email support@true-fortune-casino.click. Please describe the request clearly and provide enough information to help locate the relevant account or records. We may need to verify the identity of the person making a request before providing information or changing account records. This helps protect personal information from unauthorised disclosure.
Requests are considered within a reasonable timeframe. The response may explain any information that cannot be provided, corrected or deleted and the reason for that outcome. Closing an account does not automatically remove every record, particularly where records must be retained for legal, security, fraud prevention, transaction or dispute purposes.
Updates and questions about this Policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on this page, and important changes may be highlighted through an appropriate website or account notice. Players should review this Policy periodically to stay informed about how information is handled.
If a player has a question about this Policy, believes their personal information has been handled incorrectly, or wants to make a privacy request, they can contact support@true-fortune-casino.click. Providing a clear description of the question or concern will help the privacy team review it efficiently.
This Policy should be read together with the website’s other applicable terms, notices and responsible gambling information. If there is a conflict between a general website notice and a specific privacy explanation, the information most directly addressing the relevant privacy issue will be considered.
